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Employment Opportunities

We know that your employment search involves finding the right environment where other people respect you and your future goals.  At PCFCU, we celebrate individuality. Our members clearly recognize this through the high level of commitment and care we provide to them at every service opportunity. We strive to provide this same care and commitment to our employees. Our goal is to achieve an effective balance between work and family so that each member of our staff can reach his or her full potential and contribute to the future growth and continued success of our organization.

We offer a number of career choices in the areas of Member Service and Support, Accounting, Lending, Sales and Marketing. A competitive benefits package is available to all PCFCU full-time employees.We routinely post positions as they become available.  It is recommended that you check our site periodically and complete the on-line application, as appropriate.  If your background and qualifications match one of the openings, we will contact you for a personal interview to discuss our business culture and strategies in greater detail. 

PCFCU is an equal opportunity employer.  It is the policy of PCFCU to recruit, hire and promote without regard to race, color, religion, sex (including pregnancy), national origin, age, disability or one's genetic information

If you have a disability that prevents you from completing our on-line application, please contact us at 1-800-462-1711, option 2, so that we make make the appropriate accommodations for you.

Career Openings


Title:  Collections Representative

Reports to:   Manager- Portfolio Management

Classification: Salary/Exempt

Department:   Portfolio Management

Date:                August 24, 2015

 

Basic Functions:

  • The primary function of the collector is to recover monies owed to Pittsburgh Central Federal Credit Union (PCFCU) for delinquent Loan, VISA and Savings accounts and protect the assets of the credit union. The objective is to collect payment from members by determining the appropriate contact method. All member contact must remain professional and comply with the Fair Debt Collection Practices Act as well as other state and federal laws.

 

      II. Essential Functions:

  • Maintain verbal and written contact with members and others associated with overdue obligations.
  • Attempt to cure delinquency by assisting member with payment arrangements.
  •  Follow up daily on broken payment arrangements; develop and send letters to members.
  • Clearly and thoroughly document collection communications.
  • Handle incoming phone calls and provide member service.
  • Must be able to accurately proof-read documents and reports for errors.
  • Possess knowledge of the Credit Unions products and services.
  • Document all conversations and actions accurately.
  • Build relationships with members through cross selling when appropriate.
  •  Refer accounts for repossession; work with attorneys, collection agencies and credit reporting agencies as appropriate.
  •  Maintain a basic understanding of bankruptcy laws.
  • Counsel members with financial issues and refer to financial counseling when appropriate.
  • Respond to ACDV and complete AUD’s via E-Oscar in a timely manner.
  • Timely fling of bankruptcy proof of claims, prepare reaffirmations and notice of estate claims for deceased.
  • Prepare required foreclosure notices; follow up with legal counsel and work with manager in the sale of property.
  • Prepare monthly board reports, update other collection reports, files and prepare analysis as necessary.
  • Perform charge off of accounts and prepare account for assignment to collection agency or attorney.

 

 

III. Other:

 

  •  Maintain Fair Credit Reporting on all requests received; research files for accuracy.
  • Maintain daily call volumes as assigned by management.
  •  Other duties which may be assigned by management.
  •  Must have above average keyboarding skills with minimal typing errors.
  • Position involves many hours of continuous computer work viewing screens with small font.
  • Positive attitude and outlook; willing to work in a fast-paced environment.
  • Attend required credit union training.

 

 

 

QUALIFICATIONS:

 

EDUCATION/CERTIFICATION: A minimum two years post high school education preferred.

REQUIRED KNOWLEDGE: Credit Union member service standards. State and federal collection and bankruptcy laws, rules and regulations, cross-collateralization policies, small claims courts, various credit rating agencies and reports. Bankruptcy, collection and repossession /foreclosure laws, collection policies and procedures.

EXPERIENCE REQUIRED: Previous collection experience with a financial institution preferred. Five years collection experience may be accepted in lieu of two year post high school degree.

SKILLS/ABILITIES:  Above average ability to read, write, and speak English clearly.

Ability to accurately input figures on a computer keyboard and operate an adding machine.

Excellent oral and written communication skills. Excellent telephone manners and techniques. Good Excel, Word and Outlook skills; ability to create spreadsheets and relational data bases preferred. Good business acumen.  A short test on keyboarding and Microsoft office will be administered.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Talking -Extensive time spent on telephone, in front of computer screens; meeting with members and vendors in person.

AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information. Ability to hear clearly through a telephone receiver or headset.

FINGER DEXTERITY:  Typing, picking up small objects, lifting copy machine lid.

AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate fax/copy machine/phone/keyboard/dial telephone.

PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.

WORKING CONDITIONS: Office environment –financial institution. One Saturday per month required; working hours may vary. Normal hours: 8:30 a.m. to 5:00 p.m.; one late night per week with a flexible work day may be scheduled based upon collection or operational needs.

REASONING ABILITY: Ability to solve problems using practical methods. Ability to interpret and follow instructions furnished in written or oral form.

MATHEMATICS ABILITY: Ability to perform basic math calculations. A short mathematical test will be administered.

LANGUAGE ABILITY: Ability to read, write, and speak English clearly.  A writing sample will be requested.


Employment Application

To complete an on-line application, Click here

To download as a .pdf and print an employment application, Click here