We know that your employment search involves finding the right environment where other people respect you and your future goals. At PCFCU, we celebrate individuality. Our members clearly recognize this through the high level of commitment and care we provide to them at every service opportunity. We strive to provide this same care and commitment to our employees. Our goal is to achieve an effective balance between work and family so that each member of our staff can reach his or her full potential and contribute to the future growth and continued success of our organization.
We offer a number of career choices in the areas of Member Service and Support, Accounting, Lending, Sales and Marketing. A competitive benefits package is available to all PCFCU full-time employees.We routinely post positions as they become available. It is recommended that you check our site periodically and complete the on-line application, as appropriate. If your background and qualifications match one of the openings, we will contact you for a personal interview to discuss our business culture and strategies in greater detail.
PCFCU is an equal opportunity employer. It is the policy of PCFCU to recruit, hire and promote without regard to race, color, religion, sex (including pregnancy), national origin, age, disability or one's genetic information
If you have a disability that prevents you from completing our on-line application, please contact us at 1-800-462-1711, option 2, so that we make make the appropriate accommodations for you.
Title: Collections Representative
Reports to: Manager-
Department: Portfolio Management
Date: August 24, 2015
primary function of the collector is to recover monies owed to Pittsburgh
Central Federal Credit Union (PCFCU) for delinquent Loan, VISA and Savings
accounts and protect the assets of the credit union. The objective is to
collect payment from members by determining the appropriate contact method. All
member contact must remain professional and comply with the Fair Debt
Collection Practices Act as well as other state and federal laws.
II. Essential Functions:
verbal and written contact with members and others associated with overdue obligations.
to cure delinquency by assisting member with payment arrangements.
up daily on broken payment arrangements; develop and send letters to members.
- Clearly and thoroughly document collection
incoming phone calls and provide member service.
be able to accurately proof-read documents and reports for errors.
knowledge of the Credit Unions products and services.
all conversations and actions accurately.
relationships with members through cross selling when appropriate.
accounts for repossession; work with attorneys, collection agencies and credit reporting
agencies as appropriate.
a basic understanding of bankruptcy laws.
members with financial issues and refer to financial counseling when
to ACDV and complete AUD’s via E-Oscar in a timely manner.
fling of bankruptcy proof of claims, prepare reaffirmations and notice of estate
claims for deceased.
- Prepare required foreclosure notices; follow
up with legal counsel and work with manager in the sale of property.
- Prepare monthly board reports, update other
collection reports, files and prepare analysis as necessary.
- Perform charge off of accounts and prepare
account for assignment to collection agency or attorney.
Fair Credit Reporting on all requests received; research files for accuracy.
daily call volumes as assigned by management.
duties which may be assigned by management.
have above average keyboarding skills with minimal typing errors.
involves many hours of continuous computer work viewing screens with small
attitude and outlook; willing to work in a fast-paced environment.
- Attend required credit union training.
A minimum two years post high school education preferred.
Union member service standards. State and federal collection and bankruptcy
laws, rules and regulations, cross-collateralization policies, small claims
courts, various credit rating agencies and reports. Bankruptcy, collection and
repossession /foreclosure laws, collection policies and procedures.
collection experience with a financial institution preferred. Five years
collection experience may be accepted in lieu of two year post high school
to read, write, and speak English clearly.
Ability to accurately input
figures on a computer keyboard and operate an adding machine.
oral and written communication skills. Excellent telephone manners and
techniques. Good Excel, Word and Outlook skills; ability
to create spreadsheets and relational data bases preferred. Good business
acumen. A short test on keyboarding and
Microsoft office will be administered.
ACTIVITIES AND REQUIREMENTS OF THIS POSITION
-Extensive time spent on telephone, in front of computer screens; meeting with
members and vendors in person.
to hear average or normal conversations and receive ordinary information. Ability
to hear clearly through a telephone receiver or headset.
picking up small objects, lifting copy machine lid.
ordinary, visual acuity necessary to prepare or inspect documents or products,
or operate fax/copy machine/phone/keyboard/dial telephone.
work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.
CONDITIONS: Office environment –financial institution. One
Saturday per month required; working hours may vary. Normal hours: 8:30 a.m. to
5:00 p.m.; one late night per week with a flexible work day may be scheduled
based upon collection or operational needs.
to solve problems using practical methods. Ability to interpret and follow
instructions furnished in written or oral form.
to perform basic math calculations. A short mathematical test will be
to read, write, and speak English clearly.
A writing sample will be requested.
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